Refund & Return Policy
Returns
Our returns policy lasts 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it, brand new. It must also be in the original packaging. No returns are applicable if there is any ordinary wear and tear or damage caused by improper use or accidents. You will also have to pay for the shipping of the return back to warehouse, unless it comes with a defect.
To be eligible for a return, your item must be unused and in the same condition that you received it, brand new. It must also be in the original packaging. No returns are applicable if there is any ordinary wear and tear or damage caused by improper use or accidents. You will also have to pay for the shipping of the return back to warehouse, unless it comes with a defect.
Also, there is a 20% restocking fee if you decide that you want a return, and you will have to pay for shipping back, unless of course the item comes with a manufacturing defect.
If 30 days have gone by since the shipping date, unfortunately we can't offer you a return, refund or exchange.
Remember, to be eligible for a return, your item must be be unused and in the same condition you received it, and no more than 30 days should have gone by since it shipped.
If you cancel your order before we prep your rooftop tent for shipment, we will provide a 100% refund minus a $200 cancellation fee.
If you cancel your order before we prep your rooftop tent for shipment, we will provide a 100% refund minus a $200 cancellation fee.
If the order has already shipped and the customer still wants to cancel it, there will be a 20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from.
Is my order eligible for a return?
No more than 30 days must have gone by since it shipped.
Item must be in the original package, brand new, unused, without any wear and tear.
We will need pictures of the item (if it was taken out of the box), or of the box/package to make sure it's brand new. You will send them to info@iKamping.com.
After we saw and approved the pictures, we will send you an RMA number (return merchant authorization number), you will write this number ON THE RETURN LABEL. Not the package, the LABEL.
After we saw and approved the pictures, we will send you an RMA number (return merchant authorization number), you will write this number ON THE RETURN LABEL. Not the package, the LABEL.
We will give you an address where to return it.
You will cover the shipping cost back to the warehouse.
And 20% restocking fee applies.
We advice you to send us the tracking label to info@iKamping.com, as well as insuring your shipment in case it gets lost. If the carrier loses or damages the shipment, we will not be able to refund you.
After we receive it, we will inspect it. If it's in perfect condition, new, unused, and the box/package is in a good condition, we will proceed with a refund.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item and let you know whether your refund was approved or rejected.
If you paid for shipping fees to have the item shipped from us to you, those shipping costs will NOT be refunded, only the price of the item, minus the 20% restocking fee.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it may take up to 10 days for the refund to appear in your bank account.
Return due to manufacturing defect:
If your item has a manufacturing defect in its materials or workmanship, you can proceed to claim your refund or an exchange (continue reading below).
iKamping reserve the right to first fix, attempt to fix, and/or offer a replacement part, before taking back an item and refunding it, depending on the type/size/magnitude of the damage/defect.
To claim a return for defects:
- You must provide digital images showing conclusive proof of the defect
- You must submit proof of date of original purchase
- Returns are not applicable if there is damage resulting from accident, misuse, abuse, tampering, unreasonable use or normal wear and tear
If you decide that after your purchase of one of our rooftop tent products you want a return, for any other reason than quality and craftsmanship, there is a 20% restocking fee, and you will have to cover the shipping costs for returning the item.
Partial Refunds For Returned Items:
There are certain situations where only partial refunds are granted (if applicable)
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error or manufacturing defects
- Any item returned which arrives damaged due to the carrier, will also be only refunded partially. It's the customer's responsibility to make sure the item returned arrives in perfect condition.
- If you paid a shipping fee to have the item sent from us to you, it will not be refunded. Shipping fees are non-refundable.
At Bestrooftoptents.com, iKamping have the right to only refund partially the customer's order, if the item returned is not in a perfect condition, and it wasn't returned due to warranty issues. We inspect each package carefully and make sure they can be sold again. Therefore, if not in perfect condition, an additional fee can be charged to repair it, other than the 20% restocking fee.